Colonial Toyota
Toll Free: 866-815-4454
Local: 866-330-6054
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Collision Center

  Give us a call: 724-465-5605

 Lifetime repair warranty

  • Guaranteed completion dates  
  • FREE pick up and delivery

       

Monday-Friday 9:00 AM to 5:00 PM ,Saturday by 9:00 am to Noon

Manager: Mark Hamilton

97 North 2nd Street,

Indiana PA 15701

 24 Hour Towing:  724-349-8778 

COLLISION REPAIR PROCESS

There are many steps involved with the repair process. As a general rule, the more damage caused in the accident, the more complex the repair process is. Listed below are the steps for an “average” collision repair.

Administrative

After the estimate has been written, the insurance company and owner approvals are obtained.

Parts/Disassembly

In most cases, parts are ordered before the vehicle goes into production. The estimate is given to the technician that has been assigned to repair your vehicle. Damaged parts are removed, and a list is prepared for the Customer Service Representative that details all hidden damage found at this time.

Revised Estimate

The Customer Service Representative makes changes to the estimate based on additional damage that is found and forwards this information to the insurance company. The vehicle owner is called with an update. Many times, additional parts will need to be ordered after the estimate is revised.


Structural Repairs

If any damage is found to the inner structure, it is repaired on one of our frame racks.

Cosmetic Repairs

After removing the vehicle from the frame rack, sheet metal repair and replacement operations are performed.

Refinishing/Polishing

All panels that will need to be refinished go through a very thorough preparation process. The outside finish is applied in one of two Spraybake downdraft/heated spray booths. Then the exterior of the vehicle is polished as needed to match the original factory finish and texture.

Reassembly

The vehicle goes back to the body shop to have trim such as door handles and moldings reinstalled.

Mechanical Repairs

Any mechanical operations that are performed by a specialist, such as air bag replacement, are performed at this time.

Detailing

The vehicle is cleaned thoroughly, inside and out.

Quality Control

Each area that was repaired is checked closely to ensure that all work was properly completed. In addition, most repaired vehicles are road tested. If anything is found to be operating incorrectly, it is either repaired, or if it is something not related to the loss, the customer is notified.

Customer Called

The customer is called during the repair process to keep them informed as to the status of the repairs.

Customer Satisfaction Index

The customer is called approximately one week after they pick up their vehicle to make sure that they are happy with not only the repair work, but with the entire repair process.

 

 

Vehicle Information


Contact Information


CUSTOMER

REVIEWS

Testimonials

New Car Experience

image: http://www.colonialtoyotapa.com/resrc/media/image/1020373t/buckpsu56-thumb.jpg
August 1, 2017

My wife stopped in to look at a replacement fo our 2011 Vibe and was introduced to Jeff Williamson. He took her seriously and never asked to speak with me. That's a five star response to me. He explained the featuresof a 2017 Rav4 at length and took her on a demo ride. she came home, described her experience with Jeff and we drove out together o close the purchase. Jeff offered me a ride but I saw no reason to do that since I knew we were going to make the purchase. The usual paper work time was dealt with very efficiently and we are very happy with the car.

Excellent Experience

image: http://www.colonialtoyotapa.com/resrc/media/image/1020385t/mvtjim-thumb.jpg
Indiana, PA
July 21, 2017

Recently Dealt with Nick on a personal purchase of a Toyota 4 Runner and the purchase of 3 Toyota Prius's for our Company......Nick Roberto went above and beyond to ensure our satisfaction. All transactions went smoothly with unbeatable pricing on all of the vehicles. Highly recommend "Nick" and we look forward to working with him again on our next purchase............................

Very satisfied customer

image: http://www.colonialtoyotapa.com/resrc/media/image/1020390t/danandconnie-thumb.jpg
July 19, 2017

We are very satisfied with our purchase. We went in feeling a little pessimistic about being able to purchase. Tim went above and beyond for us to make it happen that we leave with the vehicle that we wanted. We are extremely greatfull to him and all others that helped us in being able to purchase our Nissan Frontier. We will definitely be back someday and we will definately recommend Colonial to anybody we know looking for a new automobile. Thanks so much for everything. Dan & Connie Berry

Professional

image: http://www.colonialtoyotapa.com/resrc/media/image/1020411t/wexford-thumb.jpg
Wexford, PA
July 11, 2017

I dealt with Nick Roberto over the phone for a number of days. I live in Pittsburgh and was interested in a used vehicle that Colonial had. The vehicle I wanted was also located at Wright Nissan, two miles from where I live. Although the vehicle Colonial had had about 15,000 mores miles on it, Wright was selling theirs for $4000 more and giving me $3000 less for my trade-in, so it was definitely worth a ride to Indiana, PA to check this deal out. I met Nick in person, and he was very knowledgeable and friendly. We ultimately made the deal, and I drove off with an expertly washed and detailed Nissan that contained a half a tank of fuel.

Good Experience

image: http://www.colonialtoyotapa.com/resrc/media/image/1020415t/seniorcitizen-thumb.jpg
July 9, 2017

I will begin by saying my husband and I are over 70. Our dealings with computers is minimal, at best. Gil McNie took us under his wing and helped us along every step of the way. Not only with the buying process, but with understand the working of all the safety features and other features available to us on our purchase. There was never any high pressure and all our expectations were met. Gil let us know he was available to answer any questions or help out in any way one we had the car in our possession. I did call him (remember, I am old!) and he was knowledgable, polite, and helpful. This is the first Toyota we have purchased. We were told by several friends that this dealership is the best around and we would agree. If I were buying a car as a single woman, I would feel very comfortable and confident buying a car here. As seniors with many questions, we were very impressed that we were never rushed by Gilbert...and his offer for follow-up help even after the sale was made was appreciated. We felt as if our wants and needs were met and the entire staff seems organized and prepared. And to top it off..we love our new Toyota Highlander!

Pleasure to work with

January 7, 2016

Jason was a pleasure to work with. Extremely friendly and reasonable to work with. Cut directly to the chase. No games - buy the best brand in America today!

Friendly

January 5, 2016

Colton was our sales rep. He was very friendly and not pushy. My husband and I came in to look at a specific vehicle and decided to purchase that vehicle the same night. Everyone was helpful in the process and made it easy. We did not feel pressured to buy something and feel we got a fair price for the vehicle we bought. Thank you to everyone who made it happen- especially Colton. He was great! Thanks again, we love our new vehicle!

Incredibly Helpful

January 2, 2016

Everyone I dealt with at Colonial Toyota was incredibly helpful. They were very knowledgeable, always polite and professional. I dreaded the process of buying a car, but they made it a pleasant experience. I'm sorry I never met any of them personally, but will definitely will recommend each of them and Colonial Toyota to everyone I know. Specifically, I am grateful to CJ Spadafora, Tim Neal, "Fred" in financing, and Marty. Thank you all very much and best wishes always.

Great People

December 28, 2015

I was greeted by the receptionist and from there it was all uphill. Great people to deal with, honest answers, friendly, good pricing. Marty the manager and Tim in sales along with Fred in financials were the persons I had the pleasure of dealing with. Everything was organized and smooth flowing when I went in to take delivery of my truck. I don't have and "cons" to say about the dealership.

Straight Forward

December 27, 2015

Straight forward dealership. Pleasant and helpful sales staff. Service department is helpful when needed. Overall best experiences at colonial Toyota compared to any other Toyota dealers.

Highest rating

December 25, 2015

Colonial Toyota deserves the highest rating possible for all they did for us! It was an easy transaction for us especially since we live over an hour from this dealership. From the moment I looked on the website and got my first communication from our salesman, Tim, we knew buying our new Tacoma would be here. Tim answered a lot of questions we had before we ever went to the dealership, helping us to figure out exactly what we wanted. Once options were decided our new truck was on the way!

Wonderful experience

December 19, 2015

My experience with Colonial Toyota was wonderful. We dealt with Tim Neal who was eager to help, explain details about the vehicles, explain to multiple people, and never rushed us to make a decision. Tim was very helpful with explaining everything about the new car we purchased. Tim was also very patient when dealing with all the questions we had to ask.

Tim was wonderful

December 9, 2015

I bought my other 2 Toyotas from Greensburg Toyota, I emailed the man I usually dealt with, he told me he'd get right on it and call me. Waited 3 weeks, never heard back. Then went to have my Rav serviced at Laurel Toyota, was out looking at cars, not one person asked if I wanted help. Salesmen walked past and never even acknowledged me. Went on-line to Colonial Toyota. Was contacted almost immediately from Tim Neal. He was wonderful!

helpful

November 22, 2015

I have been getting my car serviced at Colonial Toyota for years and have always been pleased with the service and friendly people there. Justin was very helpful in getting me acquainted with my new car. I will continue to do service with Colonial Toyota thanks so much!

No Hassle

November 8, 2015

This is the third be vehicle we have bought at Colonial Toyota. Jason was our salesman this time. He made the purchase fast, easy and no hassle! My husband and I don't have a lot of free time so for him to make this experience hassle free was super important to us!! We love our 4 runner and would highly recommend Jason as a salesman at Colonial!! Thank you!!!

Couteous & Friendly

November 2, 2015

Courteous and Friendly. Have purchased last 3 vehicles from them, if Jeff doesn't know the answer he will find it for you, does not rush you on decisions, explains everything so there are no surprises and goes over the vehicle with you when you pick it up. Fred explained all paperwork and went very smooth.

Very relaxed

November 1, 2015

From the moment I talked to the receptionist to making my final decision to purchase my Toyota, with the help of Jason and Marty, my experience was very relaxed. Jason was thorough in his explanation of the features and warranty on the vehicle. He was also very patient and unhurried with my questions. Marty was able to offer a deal that was both acceptable and a little better than I was expecting. At a time when customer service appears to be non existent in many settings, it is refreshing

no pressure

October 31, 2015

My last three cars have been purchased at Toyota Colonial in Indiana, PA. Although they are a Toyota dealer, they do not pressure you into buying a Toyota. They have great used cars and will do their best to help you find a car/suv that you like and is within your budget. They don't look down their noses at you if you can't afford a new car. No matter what choice you make, they treat you as if you just purchased the most expensive vehicle on their lot. They do not pressure you into

very pleased with colonial

October 22, 2015

My experience with Colonial has been for over 7 years.We dealt with Mike Derr first.He left for other opportunities and turned us on to Jason Vaughn and we couldn't be happier with the service we now get from Jason that we used to get from Mike. From sales to finance to management to service to ownership we find this dealership to be top rate! I think it's 7 or 8 cars we have purchased now (ours and our children) that pretty much tells you how pleased we are with this place. Jason is easy

I never expected to buy a Toyota

October 20, 2015

I never really expected to buy a Toyota and went to check-out Brand X. After I drove the ... I decided it wasn't for me-- Too big, didn't handle well, over-styled for a PU. This was in Pittsburgh where I live. I was visiting a friend in Indiana & just decided to visit Colonial one day & liked the product and the salesman. Several months later I wandered back in and Brian and I talked some more. I went to another dealer but the ease and efficiency of dealing at Colonial-the quality

Easy to deal with

October 17, 2015

Colonial toyota was easy to deal with and was efficient throughout the whole process. We felt they were honest and up front about everything and did not pressure us to make a decision. I cant recommend them enough.

Simple

October 11, 2015

I had help from Jeff (sales associate) and Marty(a manager). I had a tricky situation with the timing of a trade in and new car purchase and they both made the transition smooth. They explained everything well and made the purchase simple.

Service was excellent

October 6, 2015

Service was excellent! Tim Neal got back to me in a very reasonable amount of time! I liked his honesty!! He told me the truth! Thanks a lot Tim!!

very helpful

October 2, 2015

Jason was very helpful in the purchase of my new Tacoma, the entire staff was very friendly and knowledgeable throughout the entire buying process! I would highly recommend them to anyone shopping for a new Toyota.

Friendly

October 2, 2015

Friendly personnel and top quality maintenance service. Also purchased new vehicle and received excellent service. Always available and knowledgable with any questions. Very satisfied with Colonial Toyota PA.

refreshing

September 20, 2015

A surprisingly refreshing approach to buying a vehicle. No runaround but straight forward approach. Appreciated the relaxed atmosphere and friendly staff members. I wouldn't hesitate sending my friends here or buying another vehicle from Colonial Toyota.

good experience

September 18, 2015

My wife and I had a very good experience with our purchase of a used vehicle from Mr. Jason Vaughn and Mr. Eric Blinzley. They treated us very well and were accommodating with our availability to complete paperwork and pick up the vehicle. We have purchased vehicles from several dealers and would recommend buying from Colonial Toyota over every other dealer we've ever worked with.

Love My Rava

September 15, 2015

I must admit. I hate car shopping. Reason why is they constantly hound you day in day out. When I went to Colonial I told them not to call I will be in when I make up my mind. Guess what they listened.I got My Rava and love it.I had a Highlander before, so as you see I am a toyota person.A special thanks to Tim Neal who made my experience fun.

Well Treated

September 8, 2015

I can't say enough about how well we were treated during the whole process from leasing through eventual purchase. Fred Fink was respectable and concerned with us as human beings and worked everything out to our total satisfaction and was considerate of our situation. The whole process went way above our expectations.

Smiling

September 4, 2015

When my husband was looking for a truck he wanted to buy local. We found the 2012 Toyota Tundra with Colonial and starting dealing with Tim Neal. Tim answered all our questions and made the buying experience an enjoyable one. Everyone at the office was nice and very accommodating. We gave him a monthly payment budget and they met it. We would highly recommend this dealership and Tim to anyone. Thanks again to everyone that helped put the biggest smile ever on my husband's face!

Excellent Experience

September 2, 2015

The entire buying experience was excellent. They were fair with our trade in and very easy to work with to make the deal happen. We liked the smaller dealership feel. Jared did an excellent job.

Job Well Done

August 31, 2015

I dealt with Tim Neal. He is very knowledgeable about all that I asked him. I also dealt with Marty. It was a no hassle dealing with him. He pointed out pros and cons of rebates and financing. They are to be commended for a job well done.

Great Buy

August 24, 2015

Great buying from this dealer. Staff was great. I will buy from them again. Stated best price when you have when i got there. They beat another dealer by a lot of money

Treated well at Colonial Toyota

July 30, 2015

My experience in purchasing a Toyota from Tim Neal at Colonial Toyota Inc was entirely enjoyable. As a salesman, Tim excels in an ability to anticipate the interests and needs of an older customer purchasing a new car. He provided appropriate guidance in acquainting me with the car’s unfamiliar newest features. He did this in an unhurried and genuinely friendly manner. Further, throughout this transaction, involving trading an older car for the new one, Tim Neal was supported competently and in a similarly friendly manner by all others with whom I came in contact from the Colonial Toyota Inc team. Further, throughout this transaction involving trading an older car for the new one, Tim was supported competently in a similarly friendly manner by others from the Colonial Toyota Inc team.

Excellent Body Shop

September 12, 2014

My RAV4 was just repaired at the Colonial Collision Center. The body work was excellent and the vehicle looked great after, both inside and out. Your courtesy professional and prompt service did not go unnoticed. Thanks again.

Used Cars

May 12, 2014

The employees @ Colonial Toyota were very informative & helpful. They answered all of my questions honestly and responded to my financial service in a timely manner. Everything was ready when I picked up the vehicle as promised.

A Great Experience

May 18, 2014

This dealership's entire mode of doing business is professional, comfortable, knowledgeable and , yes, fun. All salespeople contributed to a most enjoyable experience. Thank you!

Above and Beyond

June 1, 2014

Thank you Tom Moss you deserve a raise. I had purchased a used truck from Colonial which had a few mechanical issues from the point of getting it home, I was very upset and they were having trouble getting the issues corrected. Tom took control and told me this not normal and we want you to have the vehicle you thought you were buying, They took care of anything and everything above and beyond what needed to be done. In the beginning I thought I was dealing with just another dealership looking to push cars but I was wrong at least from my experience. Thanks again Tom

"Ladies, Gentlemen: I am writing to happily recommend..."

March 13, 2014

Ladies, Gentlemen: I am writing to happily recommend Colonial Toyota! My circumstances for acquiring a used Toyota were strained and sensitive and my salesperson and the folks at Colonial handled it all. First, I knew I wanted a Toyota as I have friends that work at the Georgetown plant in KY where they are built. Toyota is very "American" and the knowledge I have of the company, its employees, the team work, and integrity for quality are admirable, if not superb. Second, I wanted a dependable car for my elderly mother living in the country. Third, I wanted a great service team and my experience and invitation to meet the folks at Colonial did not disappoint. Great facility, very friendly people, organized and clean. Fourth, the negotiating and buying experience was to be a challenge as my mother had an old car for trade; in fact, I had it towed to the dealership. That could have been difficult because Colonial could have taken the attitude of having a captive customer, but they were very respectful, and gave us a fair and quick trade for a vehicle that was clearly headed for the auction. Two trips to talk with the GM and we had a deal. The closing was a piece of cake. If you want a good car, get a Toyota; and if you want a good car-buying experience, go to Colonial and ask for Sue. Now, if you want to feel comfortable leaving your 87 yr old Mom with some folks that you want to take care of her as an elderly queen, introduce her to Colonial Toyota. The owners are to be commended. Bill N.

"My husband and i have bought several vehicles over the..."

March 18, 2014

My husband and i have bought several vehicles over the years and this was by far the best experience yet. Mike was wonderful to deal with and felt like we were talking to a friend not a salesman. He went over everything regarding the whole process and the price made it even better. we will definitely be dealing with Mike in the near future on another vehicle.

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